Employee Engagement Results and ROI


Would You Go Out of Your Way to Shop at Your Store?

Engagement Process

Engaged employees are vital to creating engaged customers and driving strong financial results. Companies waste time and money when they market to customers, get them in the store, and then present them with disengaged employees.


Think about it - would you want to shop in a store where the employees don't like being there? Would you go out of your way to get to that store? Would you spend more there? Employee Engagement Benchmark Studies consistently find a high correlation between favorable customer experiences and high levels of engaged employees.





Engaged Customer SpendingCompanies who listen to and then engage their employees report outstanding results in their marketplace:



People who engage with brands demonstrate a deeper emotional commitment to those brands, and they spend between 20% and 40% more than other customers on the products and services offered by the brands, according to a report by Bain & Company.


Read more about employee engagement at Apple.


We are experts in implementing surveys and training to engage employees and customers. Call us to learn how we can help you improve your bottom line at 602-448-8502 or email us at info@wheresmyshrink.com.

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